Refund policy


Return and Refund Policy

Thank you for shopping at BST Library (bstlibrary.shop). If you are not entirely satisfied with your purchase, we are here to assist you.

1. Return Window

You have 30 days from the date your order was delivered to request a return. Returns requested after this 30-day window cannot be accepted.

2. Return Conditions & Eligibility

To qualify for a valid return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • All original tags, labels, and included accessories must be intact.

  • A valid order number or proof of purchase is required.

3. How to Start a Return

  1. Email our support team at contact@bstlibrary.shop within 30 days of delivery. Include your order number, reason for return, and clear photographs if the product arrived damaged or defective.

  2. Once your return request is approved, we will provide you with the return authorization details and instructions.

  3. Package the item securely and dispatch it using a trackable shipping service. Please share the carrier tracking number with us once sent.Note: Unsolicited packages returned without prior authorization will not be accepted.

4. Return Shipping Costs & Restocking Fees

  • Damaged, Defective, or Incorrect Products: If the return is due to an error on our part (damaged in transit, defective, or wrong item sent), BST Library covers 100% of the return shipping costs via a prepaid label, or we will issue a replacement/full refund at no extra cost to you.

  • Customer Remorse / Discretionary Returns: If you change your mind, ordered by mistake, or no longer want the product, you are responsible for paying the actual return shipping cost.

  • Restocking Fees: We charge no restocking fee ($0.00) on any returned orders.

5. Return Destination

Please do not send your purchase back until our team has verified and approved your return request. Authorized returns must be delivered to:

  • Recipient / Business Name: BST Library

  • Return Address: [ضع عنوانك الحقيقي الفعلي هنا]

6. Refunds & Processing Times

  • Once your return package is delivered to our facility, our team will inspect the item within 2 to 3 business days.

  • If approved, your refund will be issued immediately to your original payment method (credit/debit card, PayPal, etc.).

  • Depending on your financial institution, it typically takes 3 to 7 business days for the credit to appear on your bank statement.

7. Late or Missing Refunds

If 7 business days have passed since your refund notification and you still haven't received your funds:

  1. Re-check your bank account or payment provider balance.

  2. Contact your bank or credit card issuer, as processing times vary.

  3. If you still have not received your refund, contact our support team at contact@bstlibrary.shop.

8. Order Cancellations

If you need to cancel an order, please email us immediately after purchase. Once an order enters fulfillment or transit, it cannot be modified or canceled and must go through the standard return procedure.

9. Contact Information

If you have any questions regarding returns and refunds, feel free to contact us:

  • Store Name: BST Library


  • Email: contact@bstlibrary.shop

  • Phone: +16175523200

  • Business Address: 140 Commonwealth Ave, 140, Alexandria Massachusetts 22301, United States

  • Support Hours:

    • Monday – Friday: 8:00 AM – 8:00 PM (GMT)

    • Saturday: 10:00 AM – 4:00 PM (GMT)

    • Sunday: Closed

  • Response Time: Within 24 hours on business days.